I am interested in your product, but it is sold out!
Sorry about that! We are a small company and we don't want to sacrifice quality by speeding up our manufacturing process or outsourcing. We are constan...
Mon, 7 Nov, 2022 at 3:34 PM
I want to order without VAT
If you have a valid european VAT ID, you can order our products without VAT.  For the moment we don't have automatic VAT validation built-in to our sy...
Mon, 23 May, 2022 at 4:03 PM
Why don't you do a pre-order?
Due to how our company operates, we create our products in batches. With unlimited pre-orders, we wouldn't be able to guarantee shipping times. With li...
Tue, 23 Mar, 2021 at 3:34 PM
Why doesn't shopping cart reserve my items?
We are trying to satisfy all of our customers, but with the high demand, there will always be a higher amount of customers than available products. The ...
Wed, 4 May, 2022 at 11:42 AM
Why is there no waiting list?
Running a good waiting list or order queue is beyond our capabilities at this point — it requires a lot of work to be done correctly and without creating fu...
Wed, 4 May, 2022 at 11:46 AM
Payment options and limitations
We accept payments via PayPal, Apple Pay and credit cards (Visa, Mastercard, American Express). The credit card payments are channeled through Stripe, which...
Wed, 4 May, 2022 at 11:55 AM
Can I order your products somewhere else?
All LOM products except music are sold via our store only. Products by Rycote and Bubblebee Industries can be found at their distributors.
Mon, 7 Nov, 2022 at 3:33 PM
I signed up for a newsletter but am not receiving any emails
Due to complexity caused by managing your GDPR consent for marketing e-mails, it may happen we loose the ability to send you our newsletter. This can be fix...
Sun, 15 Jan, 2023 at 2:49 PM